1. Why is payment required in advance?
2. Is International research charged at a different hourly rate?
3. What do you need from me before you can start researching my family?
4. How soon will I get my results?
5. Can I order more research after you complete an assignment?
6. How do you ensure that all the information you give me is accurate?
7. How do you send me the results of an assignment?




Q: Why is payment required in advance? 

A: This is standard practice within the genealogy community. Our highly-skilled, professional genealogists put a great deal and time into your research. This research requires visits to libraries and other depositories, sometimes necessitating travel. Consequently, we need to ensure that we get paid for our time.

Q: Is international research charged at a different hourly rate? 
A: No, our hourly rate remains the same as set out in this website.


Q: What do you need from me before you can start researching my family? 
A: Give us whatever information you already have on your family: names, dates of birth, death, marriage, etc.


Q: How soon will I get results? 
A: We usually complete our assignments within 12-16 weeks. Quite often we need to wait for response from other agencies for documentation such as death certificates, obituaries, and social security application papers, etc. in order to construct your family tree.

Q: Can I order more research after you complete an assignment? 
A: Yes, of course. Feel free to contact us to discuss continued research on any of your family lines.


Q: How do you ensure that all the information you give me is accurate? 
A: Our research is conducted by professional genealogists who have considerable experience in this arena. We go to great lengths to verify the information that we unearth. The research binder that we give you will include a full research report with supporting documentation. If you disagree with any of our conclusions, feel free to contact us for clarification.


Q: How do you send me the results of an assignment? 
A: The research results will be organized in a presentation binder and mailed to you. Alternatively, if you prefer, we will email you digital images as opposed to mailing you the binder.

Please do not hesitate to contact us if you have any other questions.

Click here to learn more about our professional research packages.


"Family faces are magic mirrors. Looking at people who belong to us, we see the past, present and future.
We make discoveries about ourselves.”
~ Gail Lumet Buckley

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